Service Request (SeeClickFix)
Have you run across an issue here in Lilburn that needs to be addressed? Would you like to submit a report but are unsure where to start or who to contact? Residents and visitors can now report a concern quickly and easily by using SeeClickFix. No account needed!
What is SeeClickFix?
SeeClickFix is a community engagement tool that allows anyone to report concerns, submit requests for service, or provide feedback. Submissions will be automatically forwarded to the appropriate area within the city, who will then update the request status as the issue is addressed.
Users do not have to register for an account to make a request, but can receive feedback on their request if they choose to register. Users may also submit requests anonymously, even if they have registered and are signed in to their account.
Users may also view a map of public submissions online, or by tapping the "Requests" option within the mobile app.
Reporting Emergencies
This service is not for emergencies and should not be used as an alternative to 911. In the event of an emergency, call 911.
Reporting Power Outages
In the event of a power outage, please call your power provider. There are three power companies that service the City of Lilburn: Georgia Power, Jackson EMC, and Walton EMC. Please do not submit a request through SeeClickFix.
Frequently Asked Questions
- Open SeeClickFix in your browser or smartphone app.
- Follow the prompts to enter the category, location, and details of your request. Users may also include a photo (optional).
- Once your request has been submitted, it will be routed to the appropriate area within the city, who will follow up directly to your request within SeeClickFix, unless you have submitted anonymously (in which case basic status updates can be viewed on the "existing service requests" map).
While account registration is not required to submit a request, you will be able to access additional features such as being able to communicate directly with the staff person managing your request. You can register or sign in when prompted during the request submission process, or by navigating to the "account" tab at the top right of the browser window or bottom right of the mobile app. The app will typically remember you the next time you open it, though sometimes after some time has passed, you may be prompted to re-sign in.
As a fellow CivicPlus service, if you already have an account with the City of Lilburn website (such as from our previous RequestTracker service, the jobs and bid portal, alerts from our news flash module and the website's calendar, etc.), you will be able to use the same credentials with SeeClickFix in a Single Sign-On system. Upon first use, you will still need to register with SeeClickFix (aka, tell SCF to pull your CivicPlus account info and connect your profiles) by choosing "Sign Up" instead of "Sign In".
- When you select "Register" or "Sign Up" (depending on if you are using the browser or app), a SeeClickFix sign-in screen will open with "Sign Up for a SeeClickFix account" linked at the bottom.
- Upon selecting that option, you will then be taken to the CivicPlus sign-up page, at which point you can scroll to the bottom and where it says "Already have an account? Sign in," select "Sign In" and sign in with your usual CivicPlus credentials.
- Voila! The system will automatically bring you to a new SeeClickFix screen with your CivicPlus email auto-filled and prompt you to select a display name, default location and agree to the terms of use to "register."
- Moving forward, if the browser/app doesn't remember you (which it should on most occasions unless much time has passed since your last login), you will be able to simply "Sign in" and use your CivicPlus credentials. You should also be able to move from one CivicPlus product to another and stay signed in.
Happy to help! Please check out the SeeClickFix Help Center and if you still have questions, email itsupport@cityoflilburn.com and we will do our best to assist.